Contact an Inmate

All policies can be obtained on our policies page.

U.S. Mail and E-mail are governed by Administrative Regulations 300-38, "Offender Mail" and 300-26, "Publications."

Inmate phone calls are governed by Administrative Regulation 850-12, "Telephone Regulations for Offenders."

If you wish to schedule a visit with an inmate, please see the visiting information on the page of the facility you wish to visit. 

NOTICE: RESTRICTION ON MAIL AT BELOW FACILITIES
Per Administrative Regulation 300-38 Offender Mail, at facilities where the Office of the Inspector General (OIG) has identified that inmates are using the mail to introduce dangerous contraband via correspondence to the correctional facility, the entire facility will be subject to having all incoming mail photocopied with the copy delivered to the inmate and the original correspondence destroyed in accordance with Administrative Regulation 300-06.

Individuals in our custody can receive commercially produced photos through an approved vendor as outlined in 300-26 Publications, section IV.B.1.a. If the photos are received directly from the approved vendor they should be processed like any other publication and not require them to be photocopied.

The following correctional facilities are currently subject to this mail restriction: Arkansas Valley Correctional Facility, Bent County Correctional Facility, Buena Vista Correctional Complex, Centennial Correctional Facility, Colorado State Penitentiary, Crowley County Correctional Facility, Fremont Correctional Facility, Limon Correctional Facility, Sterling Correctional Facility, Trinidad Correctional Facility, and Youthful Offender System. 

Contact an inmate by U.S. Mail

To send mail to an inmate please ensure that your envelope includes the following information:

Inmate Name - Please use the inmate's commitment name. Inmates  may receive mail that identifies them by a legally changed name IF the inmate's commitment name is listed first followed by the legally changed name.

Inmate Number and  Facility - You can locate an inmate through our inmate locator Facility mailing address - These can be found on the specific facility page Return address OR Jpay letter ID for inmate e-mail

Contact an inmate by E-mail

JPay E-mail allows a person to send an electronic message to an inmate housed in one of our facilities. The e-mail will be printed by the mailroom and delivered to the inmate during regular mail rounds. To send an e-mail to an inmate please visit JPay to create an account. Before you can send an e-mail you will need the inmate's DOC number. PLEASE NOTE: at this time, inmates may only respond to e-mails via regular U.S. Mail.

To message an inmate with a GTL tablet visit,https://web.connectnetwork.com/ to create an account. GTL messaging service lets you send messages to an inmate in just a few simple steps.

Contact an inmate by phone

Colorado Inmate Phone System ( CIPS ) is the phone system used in Colorado correctional facilities.

At present, Colorado Department of Corrections is in the process of transitioning our communications system provider from Global Tel Link (GTL) to Securus.  We appreciate your patience as we undergo this transition and understand you may have questions as to how this transition may impact your ability to communicate with your loved one.  We encourage you to review the GTL to Securus FAQ page and Securus Facility Go-Live Dates page on our website as they will answer many of your questions. All other questions may be directed to cdoc@state.co.us.

The below calls rates will be updated with Securus information only/removal of GTL information once the transition is completed. If you are having issues with set up or payment for a Securus account, we encourage you to contact their customer service.  Contact information may be found on the Securus website at https://securustech.net/contact-us/index.html

Securus Call Rates:

The Securus contracted rate is $0.019 per minute for both debit and collect phone calls including local, intrastate, and international calls.

The following link: https://securustech.online will allow friends/family to set up a Securus account. CDOC inmates will purchase communication credits through Canteen (commissary) as they did with the previous phone provider. Please note that an inmate will not have a Securus phone account set up to place funds into until their facility has transitioned to the Securus phone system. 

 

GTL/ConnectNetwork Call Rates:

To set up an account to receive collect calls from an inmate, you must set up an account online at www.connectnetwork.com or by phone at 1-800-483-8314. Please note, inmates are not able to receive incoming calls. 

Collect Calls
In-state: $0.12/minute
Out of state: $0.12/minute

V-Connect/Advance Pay Collect Calls
In-state: $0.12/minute
Out of state: $0.12/minute
International: $0.50/minute

Debit Calls
In-state: $0.12/minute
Out of state: $0.12/minute
International: $0.50/minute

 

Emergency Notification

The Colorado Department of Corrections has a specific process which staff are required to abide by for handling emergency notifications.  The process is outlined in Administrative Regulation 850-10 Emergency Notifications, which is available on our website at https://cdoc.colorado.gov/about/department-policies.  Please note, staff are required to independently verify the emergency prior to conducting the notification.  You can help expedite this process by providing the name and contact information for a doctor, hospital, law enforcement agency/agent, coroner's office, funeral home, or other official who can provide verification to staff of the emergency.

Escorted/Funeral Leave

The Colorado Department of Corrections does not have funeral furloughs or leave, but does have a policy on escorted leave.  This policy is outlined in Administrative Regulation 300-17 Escorted Leave, which is available on our website at https://cdoc.colorado.gov/about/department-policies. Escorted leave allows offenders who meet the criteria outlined in the policy to request and be approved for an escorted leave of absence from a correctional facility in order to participate in a final visit with a terminally ill loved one or private viewing for a deceased loved one within the state of Colorado. Escorted leave is subject to approval by the facility administrative head and Office of the Director of Prisons. The offender and/or their loved ones are responsible to cover all costs associated with the escorted leave.  If an offender wishes to request escorted leave, the request may be initiated through the assigned case manager at the correctional facility.