During the month of September 2023, the CDOC will be transitioning from the GTL/Viapath inmate phone system to the Securus phone system. Go-Live dates for the week of September 11th to 14th are below. On the night before the Go-Live date, inmate phones will be shut off for that facility until the installation of the Securus phone system is completed the following day.
On the Go-Live date, inmate phone lists and GTL phone account balances for that facility will be transferred to Securus, so the inmate population can start making phone calls immediately.
The following link: https://securustech.online will allow friends/family to set up a Securus account to transfer funds to an inmate Securus phone account. Reminder, an inmate will not have a Securus phone account set up to place funds until their facility has transitioned to the Securus phone system.
As we transition to our new phone vendor, visitation sessions through GTL/ViaPath will not be scheduled to occur after Saturday, September 30, 2023. CDOC hopes to restore video visitation through our new vendor, Securus by mid-October. This first restoration of video visitation will be held in visiting rooms only, with video visitation in the living units being restored at a later date. We will provide updates to this date as soon as we have them. Thank you for your continued patience through this transition.
Questions or concerns related to Securus account setup or account issues are best directed to Securus customer service. Their contact information may be found on their website at https://securustech.net/contact-us/index.html
For more information on Securus Technologies, please use the following link: https://securustech.net
You can also refer to the Frequently Asked Questions (FAQ's).
CDOC Go-Live dates for September 11th to 14th:
Limon Correctional Facility - 9/11/2023
Delta Correctional Center - 9/12/2023
La Vista Correctional Facility - 9/12/2023
San Carlos Correctional Facility - 9/12/2023
Youthful Offender Services - 9/12/2023
Sterling Correctional Facility - 9/13/2023
Denver Women's Correctional Facility - 9/14/2023
Colorado Territorial Correctional Facility - 9/14/2023
Arkansas Valley Correctional Facility- 9/14/2023
CDOC Go-Live dates for September 18th to 21st:
Trinidad Correctional Facility - 9/19/2023
Buena Vista Correctional Complex - 9/20/2023
Bent County Correctional Facility - 9/21/2023
Crowley County Correctional Facility 9/21/2023
*Additional dates for other facilities will be added as they are scheduled.
