The Constituent Services Office is able to address your general questions or concerns or will refer them to the appropriate subject matter experts to do so. If you need assistance and don't know who to contact, please contact the Constituent Services Office and they will ensure you receive the assistance you need.
Please note: The Constituent Services office is open from 8 am to 5 pm Monday through Friday and is closed on all state holidays. We attempt to respond to all phone calls and emails/web submissions within two business days; however, due to a current high volume of inquiries it may take us longer than two business days to provide a response. We appreciate your patience in awaiting a response. If you have not received a response within one week of submitting your inquiry, please follow up with an additional message.
Due to the current high volume of inquiries, we strongly encourage you to email us with your concerns rather than calling or sending a letter.
If your question or concern is related to the transition from GTL to Securus, we encourage you to review the Communications Plan Transition FAQ.
**We require all of the following information to ensure we are able to promptly address your inquiry: details of your question, complaint, or concern; the name and DOC# or DOB of the offender the inquiry is related to; the name of the facility to which your inquiry pertains; and your contact information. Failure to provide all of the required information may delay our ability to provide prompt attention to your inquiry.
Contact Constituent Services
Email us at firstname.lastname@example.org
Your Phone Number
Inmate Name (if applicable)
Inmate DOC# (if applicable)
Facility Name (if applicable)
Information about what you need assistance with.
By U.S. Mail
Attn: Constituent Services
1250 Academy Park Loop
Colorado Springs, CO 80910
If you contact us by phone and reach our voicemail, please be sure to leave a detailed message regarding your question or concern to ensure you receive a prompt response.